Privacy Policy

This Kohistan Enclave privacy notice (‘Privacy Notice’) describes how Kohistan Enclave (‘we’ or ‘us’) collects, uses, shares, and retains personal information that you provide to us, or that we collect, when you use the Kohistan Enclave website located at https://kohistanenclave.com/ and other websites owned or controlled by Kohistan Enclave (the ‘sites’) or related mobile applications, complete related forms, participate in Kohistan Enclave events, or communicate with one of our customer service representatives (‘personal data’).

1. Collection of personal information

a. Information you directly and voluntarily provide to us

Enquiry: If you provide your personal data to Kohistan Enclave to enquire about properties or events, or if you sign up to become a registered user of any website operated by Kohistan Enclave, you will be required to provide certain information as part of the registration process. This information may include your first and last name, email address, telephone number and business or home address.

Membership information is used to communicate with you, to design content and activities that we believe would be of interest to you, and to ensure that Kohistan Enclave will not violate any applicable sanctions in providing you access to Kohistan Enclave’s goods and services. If you wish to opt-out of receiving these communications from us, please follow the instructions contained in an applicable communication you receive from us.

Events: Kohistan Enclave may host events for product knowledge sharing. If you register for a Kohistan Enclave event, we will access the information in your account to provide you with information and services associated with the event. If you register for one of our events and you are not a Kohistan Enclave member, we will collect your first and last name, email address, business or home address, information about the type of business you work for or with, which we will use to provide you with information and services associated with the event.

Communications with Kohistan Enclave: If you communicate or correspond with us by email, through postal mail, via phone or through other forms of communication, including our customer service centre, we may collect the information you provide as part of those communications. For example, if you correspond with us through email, we may collect and store the email address you use to send the applicable correspondence and use it to respond to your enquiry; to notify you of Kohistan Enclave events, or other services; or to keep a record of your complaint, accommodation request, and similar purposes.

b. Information we automatically collect from you

We may automatically collect information about you when you use the sites or our services. For example, if you access the sites through a computer, we will automatically collect information such as your browser type and version, computer and connection information, IP address, pages you have visited and standard web log information. We may use remarketing tools that will serve ads to you based on your location, the content you have explored on our site to render ads to you after you have left our site. If you access the sites through a mobile device, we may also be able to identify the location of your mobile device. You may choose not to share your location details with us by adjusting your mobile device’s location services settings. For instructions on changing the relevant settings, please contact your service provider or device manufacturer.

We may automatically collect information from you when you use the sites using ‘cookies’ and other similar technologies, such as web beacons. Cookies are small amounts of data that are stored within your computer’s internet browser and that are accessed and recorded by the websites that you visit so that they can recognize the same browser navigating online at a later time. The cookies are not able to execute code or access other information stored on the computer. Web beacons are transparent pixel images that are used in collecting information about website usage, email response and tracking.

In addition to those mentioned above, third parties may also set cookies when you visit the site. In some cases, that is because we have hired a third party to provide services on our behalf, such as an enquiry form. Because your browser connects to those third parties, they are able to set or read their own cookies on your device and may collect information about your online activities (but not any personally identifiable data) across websites or online services.

Information that may be collected by cookies when you use the sites may include, without limitation:

1. the pages you visit within the sites

2. the date and time of your visit to the sites

3. the amount of time you spend using the sites

4. the Internet Protocol (IP) address used to connect your computer to the internet

5. your computer and connection information such as your browser type and version, operating system and platform

6. This information is collected to enhance the site performance and end user experience.

3. Use, sharing and retention of personal information

a. How we use your information

In general, we use the information we collect primarily to provide, maintain, protect, and improve our current products and to develop new ones. This allows us to:

1. Facilitate the creation of and security of your account on our network
2. Identify you as a user in our services
3. Improve our services, website and how we operate our business
4. Understand and enhance your experience using our website, products and related services
5. Respond to your comments or questions (and for our support team to provide service)
6. Send you related information, including confirmations, invoices, technical notices, updates, security alerts and support and administrative messages
7. Communicate with you about promotions, upcoming events and news regarding products and services offered by Kohistan Enclave
8. Link or combine it with other information we get from third parties, to help us understand your needs and provide you with better service
9. Protect, investigate and deter against fraudulent, unauthorized or illegal activity

b. Data storage and retention

Your personal data is stored by Kohistan Enclave on its servers, and on the servers of the database management services Kohistan Enclave engages, located in Islamabad (44000), Pakistan. Kohistan Enclave retains data for the duration of the customer’s business relationship with Kohistan Enclave and otherwise as required under applicable law. Personal data will be kept for no longer than is necessary for the purposes for which your personal data are processed. We will retain your personal data as long as you are a Kohistan Enclave customer or require our services so that we can provide these services to you.

4. How to Contact Kohistan Enclave and modify your information or preferences

Questions regarding this Privacy Notice should be directed to Kohistan Enclave’s data privacy resource: info@kohistanenclave.com If you would like to modify the types of marketing email messages you receive from Kohistan Enclave, you may do so by following the instructions within the body of any email message that you receive from us.

5. Modifications to this Privacy Notice

From time to time, Kohistan Enclave may need to update or modify this Privacy Notice, to reflect changes in our business practices, data collection practices or organization. We reserve the right to amend this Privacy Notice at any time, for any reason, without notice to you, other than the posting of the amended Privacy Notice on the sites, or, if you have provided your email address to us, sending you an email notifying you of the amended Privacy Notice. It is strongly recommended to check the site often, referring to the date of the last modification listed at the top. We will in any case not reduce your rights under this Privacy Notice without your explicit and informed consent. If you do not agree to the changes, you should discontinue your use of the sites, and cease providing personal information to us, prior to the time the modified Privacy Notice takes effect. If you continue using the sites or provide personal information after the modified Privacy Notice takes effect, you will be bound by the modified Privacy Notice.

6. Questions, concerns or complaints

If you have any questions or concerns about this Privacy Notice, please contact info@kohistanenclave.com